Emergency 911 Call Taker — Public Safety Career

National Public Safety Careers; Golden (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

National Public Safety Careers seeks a dedicated 911 Call Taker for Golden, OK. The role involves handling emergency and non-emergency lines, confirming locations, and entering data into dispatch systems.

Training and certification precede authorization for pre-arrival instructions. The position requires strong listening and communication skills, with prior customer service or public safety exposure helping applicants stand out.

Qualifications

• High school diploma or recognized equivalent required.
• Customer service, telephone support, or public safety experience may help.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Clear verbal communication

Customer service experience

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers seeks a dedicated 911 Call Taker for Golden, OK. The role involves handling emergency and non-emergency lines, confirming locations, and entering data into dispatch systems.

Training and certification precede authorization for pre-arrival instructions. The position requires strong listening and communication skills, with prior customer service or public safety exposure helping applicants stand out.