Emergency 911 Call Taker: Start Your Public Safety Career

Regional 911 Intake Solutions; Wayne (NE); Vor Ort; USD 35.000 - 60.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee-assistance program

Training opportunities

Zusammenfassung

Regional 911 Intake Solutions is seeking qualified candidates in Wayne, NE, to become 911 Call Takers. You will handle emergency and nonemergency lines, verify locations, and document details to support dispatch teams.

Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication, with assessments determined by the hiring agency. Training and certifications follow hiring.

Qualifikationen

• High school diploma or recognized equivalent.
• Prior customer service or call-center experience preferred.
• Ability to follow structured procedures and document information accurately.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.

Jobbeschreibung

Regional 911 Intake Solutions is seeking qualified candidates in Wayne, NE, to become 911 Call Takers. You will handle emergency and nonemergency lines, verify locations, and document details to support dispatch teams.

Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication, with assessments determined by the hiring agency. Training and certifications follow hiring.