Emergency 911 Call Taker - Start a Public Service Career

National Public Safety Careers; Johnstown (NE); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers in Johnstown, NE is seeking dedicated 911 Call Takers to handle emergency and nonemergency lines, verify locations and contact details, and document information for dispatch teams.

Candidates should have a high school diploma, strong listening and typing skills, and clear verbal communication. Training, certification, and potential shift work are part of the role, with benefits available.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication are required.
• Ability to follow structured procedures and perform under pressure as part of a call-taker role.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Customer service

Telephone support

Public safety awareness

Accurate typing

Clear verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers in Johnstown, NE is seeking dedicated 911 Call Takers to handle emergency and nonemergency lines, verify locations and contact details, and document information for dispatch teams.

Candidates should have a high school diploma, strong listening and typing skills, and clear verbal communication. Training, certification, and potential shift work are part of the role, with benefits available.