24/7 911 Call Taker — Start a Public Safety Career

Regional 911 Intake Solutions; Madison (NE); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Madison, NE is seeking dedicated 911 Call Takers to join our emergency communications team. You will answer calls, verify locations, and document details for responders, following established procedures. Training will cover required certifications and call-handling protocols.

Successful candidates will have strong listening and typing skills, clear communication, and the ability to work rotating shifts. Competitive benefits and ongoing training are available.

Qualifications

• High school diploma or equivalent required; dispatch experience optional.
• Strong listening, typing, and verbal communication skills are essential.
• Ability to follow structured procedures and use approved questions.

Responsibilities

• Answer incoming emergency calls and record information accurately.
• Confirm incident location and caller callback details.
• Identify urgency using approved questions and document in system.
• Forward incident information promptly to dispatch functions.

Skills

Customer service

Typing

Active listening

Clear communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Madison, NE is seeking dedicated 911 Call Takers to join our emergency communications team. You will answer calls, verify locations, and document details for responders, following established procedures. Training will cover required certifications and call-handling protocols.

Successful candidates will have strong listening and typing skills, clear communication, and the ability to work rotating shifts. Competitive benefits and ongoing training are available.