Emergency 911 Call Taker — Start Your Public Safety Career

Public Safety Dispatch Network; Friendship (OH); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers for opportunities in Friendship, OH. Responsibilities include handling emergency and nonemergency lines, confirming locations, and documenting details for dispatch coordination.

Training and certifications are required, with rotating shifts and 24-hour coverage typical in this field. Qualified applicants usually hold a high school diploma or equivalent, with customer service or public safety experience helpful.

Qualifications

• High school diploma or equivalent.
• Customer service or public safety experience helpful, some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers and provide approved pre-arrival instructions within training.

Skills

Typing

Listening skills

Verbal communication

Following procedures

Customer service

Multitasking

Education

High school diploma or equivalent

Tools

Dispatch software

Call-processing software

Job description

Public Safety Dispatch Network is seeking 911 Call Takers for opportunities in Friendship, OH. Responsibilities include handling emergency and nonemergency lines, confirming locations, and documenting details for dispatch coordination.

Training and certifications are required, with rotating shifts and 24-hour coverage typical in this field. Qualified applicants usually hold a high school diploma or equivalent, with customer service or public safety experience helpful.