Life-Saving 911 Call Taker - Emergency Communications

Public Safety Dispatch Network; Greenwich Township (OH); Sur place; USD 35 000 - 52 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Résumé du poste

Public Safety Dispatch Network in Greenwich, OH seeks 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document information for dispatch teams.

Applicants should have a high school diploma or equivalent; prior customer service or public safety experience helps, though some vacancies accept those without dispatch experience. Training and certifications are required.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service or public safety experience may help.
• Some vacancies accept applicants without dispatch experience.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Connaissances

Typing

Listening comprehension

Verbal communication

Following procedures

Formation

High school diploma or equivalent

Description du poste

Public Safety Dispatch Network in Greenwich, OH seeks 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document information for dispatch teams.

Applicants should have a high school diploma or equivalent; prior customer service or public safety experience helps, though some vacancies accept those without dispatch experience. Training and certifications are required.