Emergency 911 Call Taker — Start a Life-Saving Career

Public Safety Dispatch Network; Lakewood (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking qualified 911 Call Taker opportunities in Lakewood, OH. The role involves handling emergency and nonemergency calls, confirming locations, and entering details into dispatch software.

Successful candidates typically hold a high school diploma and may have prior customer service or public safety experience. Training, background checks, and certifications are required as part of the hiring process.

Qualifications

• High school diploma or recognized equivalent.
• Some vacancies may accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

Public Safety Dispatch Network is seeking qualified 911 Call Taker opportunities in Lakewood, OH. The role involves handling emergency and nonemergency calls, confirming locations, and entering details into dispatch software.

Successful candidates typically hold a high school diploma and may have prior customer service or public safety experience. Training, background checks, and certifications are required as part of the hiring process.