Emergency 911 Call Taker — Start Your Public Safety Career

Public Safety Dispatch Network; Archbold (OH); On-site; USD 39,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance

Continuing training

Job summary

Public Safety Dispatch Network in Archbold, OH is seeking dedicated 911 Call Takers to be the first point of contact for emergency reporting. You will collect essential details, confirm locations, and document information for dispatch teams to coordinate rapid responses.

This role involves working 24-hour operations, with rotating shifts as needed, and requires strong listening, accurate typing, and the ability to follow structured procedures. Some vacancies note training and certifications.

Qualifications

• Must have a high school diploma or equivalent.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and ability to follow structured procedures are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Archbold, OH is seeking dedicated 911 Call Takers to be the first point of contact for emergency reporting. You will collect essential details, confirm locations, and document information for dispatch teams to coordinate rapid responses.

This role involves working 24-hour operations, with rotating shifts as needed, and requires strong listening, accurate typing, and the ability to follow structured procedures. Some vacancies note training and certifications.