Emergency 911 Call Taker - Start Your Public Safety Career

Public Safety Dispatch Network; Ambia (IN); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network seeks 911 Call Takers in Ambia, IN to handle emergency and nonemergency calls, verify incident locations, and collect caller information. You will use standardized questions to assess urgency and document details in dispatch systems.

Training and certifications govern the use of authorized pre-arrival instructions and access to language-support resources, with rotating shifts and potential overtime in a 24-hour environment.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Strong listening skills and clear verbal communication are essential.
• Typing accuracy and following structured procedures are important for call-taking work.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network seeks 911 Call Takers in Ambia, IN to handle emergency and nonemergency calls, verify incident locations, and collect caller information. You will use standardized questions to assess urgency and document details in dispatch systems.

Training and certifications govern the use of authorized pre-arrival instructions and access to language-support resources, with rotating shifts and potential overtime in a 24-hour environment.