911 Call Taker — Start Your Emergency Communications Career

Public Safety Dispatch Network; Wanatah (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Public Safety Dispatch Network in Wanatah, IN seeks dedicated 911 Call Takers to be the first point of contact in emergencies. You will ask focused questions, confirm locations, document details, and relay information to dispatch teams with accuracy.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training and certifications are provided, with shift-based schedules.

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing abilities.
• Clear verbal communication and ability to follow procedures.
• Experience in customer service helpful but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing speed

Verbal communication

Customer service

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Wanatah, IN seeks dedicated 911 Call Takers to be the first point of contact in emergencies. You will ask focused questions, confirm locations, document details, and relay information to dispatch teams with accuracy.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training and certifications are provided, with shift-based schedules.