Emergency 911 Call Taker — Fast-Paced Public Safety Role

Public Safety Dispatch Network; Saint Meinrad (IN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network in Saint Meinrad, IN is seeking 911 Call Takers to support emergency communications. You will handle incoming calls, verify incident details, and document information for dispatch coordination. Training and certification are required, with potential for varied shifts in a 24/7 operation.

Candidates should have strong listening skills, precise typing, and excellent verbal communication, with a commitment to confidentiality and safety.

Qualifications

• High school diploma or equivalent required; some vacancies may accept alternatives.
• Strong listening, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and complete required assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch functions.
• Provide calm, clear instructions and use language-access resources when needed.
• Comply with training and certification requirements.

Skills

Active listening

Typing

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Saint Meinrad, IN is seeking 911 Call Takers to support emergency communications. You will handle incoming calls, verify incident details, and document information for dispatch coordination. Training and certification are required, with potential for varied shifts in a 24/7 operation.

Candidates should have strong listening skills, precise typing, and excellent verbal communication, with a commitment to confidentiality and safety.