911 Call Taker — Emergency Communications Pro

Public Safety Dispatch Network; Converse (IN); On-site; USD 35,000 - 55,000; Full time

Job summary

Public Safety Dispatch Network in Converse, IN seeks 911 Call Takers to answer emergency and nonemergency lines, verify location and caller details, and document information for responders. You will use approved questions to assess urgency, enter data into dispatch software, and relay incident information to the correct unit.

Training and certifications are required, with shifts that may include nights, weekends, and overtime.

Qualifications

• High school diploma or equivalent.
• Customer service or call handling experience preferred.
• Ability to follow structured procedures and pass assessments.
• Strong listening and typing skills.

Responsibilities

• Answer incoming emergency calls and nonemergency lines
• Confirm incident location and caller information
• Use approved questions to identify nature and urgency
• Enter details into call-processing or dispatch software
• Forward incident information to the appropriate dispatch function
• Provide pre-arrival instructions within training

Skills

Listening

Typing

Verbal comms

Customer service

Education

High school diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Converse, IN seeks 911 Call Takers to answer emergency and nonemergency lines, verify location and caller details, and document information for responders. You will use approved questions to assess urgency, enter data into dispatch software, and relay incident information to the correct unit.

Training and certifications are required, with shifts that may include nights, weekends, and overtime.