Emergency 911 Call Taker — Join the Frontline

Public Safety Dispatch Network; Ferdinand (IN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Retirement contributions

Job summary

Public Safety Dispatch Network in Ferdinand, IN is seeking 911 Call Takers to be the first point of contact for people reporting emergencies. You will ask targeted questions, verify incident location and callback information, and document details for dispatch personnel.

The role may involve rotating shifts, nights, weekends, and overtime. Candidates typically need a high school diploma or equivalent; strong listening, accurate typing, and clear verbal communication are essential, with training

Qualifications

• Requires a high school diploma or equivalent.
• Strong listening and verbal communication abilities are essential.
• Ability to type accurately and follow structured procedures.
• Experience in customer service or public safety is beneficial.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Listening skills

Typing speed

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Ferdinand, IN is seeking 911 Call Takers to be the first point of contact for people reporting emergencies. You will ask targeted questions, verify incident location and callback information, and document details for dispatch personnel.

The role may involve rotating shifts, nights, weekends, and overtime. Candidates typically need a high school diploma or equivalent; strong listening, accurate typing, and clear verbal communication are essential, with training