Emergency 911 Call Taker: Start a Vital Public Service

Public Safety Dispatch Network; Veedersburg (IN); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Veedersburg, IN seeks 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document details for dispatch teams. Training and certification govern the scope of pre-arrival instructions and response coordination.

Successful candidates typically have a high school diploma and customer service experience; some vacancies welcome applicants without dispatch experience. Shifts and overtime may apply depending on staffing needs.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies may accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Typing speed

Listening skills

Verbal communication

Customer service

Education

HS diploma

Job description

Public Safety Dispatch Network in Veedersburg, IN seeks 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document details for dispatch teams. Training and certification govern the scope of pre-arrival instructions and response coordination.

Successful candidates typically have a high school diploma and customer service experience; some vacancies welcome applicants without dispatch experience. Shifts and overtime may apply depending on staffing needs.