Emergency 911 Call Taker — Start a Vital Public Safety Career

Regional 911 Intake Solutions; Sahuarita (AZ); Presencial; USD 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Paid leave

Training opportunities

Descripción de la vacante

Regional 911 Intake Solutions in Sahuarita, AZ is seeking qualified applicants for 911 Call Taker roles. The positions involve handling emergency and nonemergency lines, verifying incident details, and entering information into dispatch systems to support responders.

Successful candidates will have a high school diploma or equivalent. The role may require shift work and ongoing training to obtain required certifications, with benefits varying by employer and appointment type.

Formación

• High school diploma or equivalent required.
• Customer service, telephone support, or public safety experience is helpful.
• Some vacancies accept applicants without dispatch experience.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Conocimientos

Listening skills

Clear verbal communication

Typing

Educación

High school diploma or equivalent

Descripción del empleo

Regional 911 Intake Solutions in Sahuarita, AZ is seeking qualified applicants for 911 Call Taker roles. The positions involve handling emergency and nonemergency lines, verifying incident details, and entering information into dispatch systems to support responders.

Successful candidates will have a high school diploma or equivalent. The role may require shift work and ongoing training to obtain required certifications, with benefits varying by employer and appointment type.