911 Call Taker – Critical 24/7 Emergency Support

Regional 911 Intake Solutions; Tonto Basin (AZ); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Arizona seeks a 911 Call Taker in Tonto Basin to handle emergency and nonemergency lines, verify incident details, and document information for dispatch. The role involves working in a fast-paced environment with rotating shifts and potential overtime.

Successful candidates typically have a high school diploma and may benefit from prior customer service or public safety experience.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Experience in customer service, telephone support or public safety may help.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller's callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Arizona seeks a 911 Call Taker in Tonto Basin to handle emergency and nonemergency lines, verify incident details, and document information for dispatch. The role involves working in a fast-paced environment with rotating shifts and potential overtime.

Successful candidates typically have a high school diploma and may benefit from prior customer service or public safety experience.