Emergency Call Taker — 24/7 Public Safety Support

Regional 911 Intake Solutions; Arizona; On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Bouse, AZ seeks experienced 911 Call Takers to gather essential information from callers and document it for dispatch. You will verify incident locations, gather callback details, and provide initial guidance as part of a trained response team.

The role requires calm communication, precise typing, and adherence to structured procedures. Training and certifications are required; prior dispatch experience is helpful but not always necessary.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions within training and certification.

Skills

Listening

Typing accuracy

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Bouse, AZ seeks experienced 911 Call Takers to gather essential information from callers and document it for dispatch. You will verify incident locations, gather callback details, and provide initial guidance as part of a trained response team.

The role requires calm communication, precise typing, and adherence to structured procedures. Training and certifications are required; prior dispatch experience is helpful but not always necessary.