911 Call Taker — Frontline Public Safety Communications

Regional 911 Intake Solutions; Saint Michaels (AZ); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Saint Michaels, AZ seeks qualified 911 Call Takers to handle emergency and nonemergency calls, verify locations and caller information, and document details for dispatch. You will work within structured procedures and use dispatch software to route incidents efficiently.

Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to stay calm under pressure.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or call-handling experience is helpful.
• Ability to type accurately and communicate clearly under pressure.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller details.
• Use approved questions to determine urgency.
• Enter data into call-processing or dispatch software.
• Notify dispatch teams promptly with incident information.
• Provide pre-arrival instructions within training boundaries.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Ability to follow structured procedure

Education

High school diploma or GED

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Saint Michaels, AZ seeks qualified 911 Call Takers to handle emergency and nonemergency calls, verify locations and caller information, and document details for dispatch. You will work within structured procedures and use dispatch software to route incidents efficiently.

Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to stay calm under pressure.