911 Call Taker — Start a Vital Public Safety Career

Regional 911 Intake Solutions; Dewey-Humboldt (AZ); Vor Ort; USD 42.000 - 58.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Zusammenfassung

Regional 911 Intake Solutions in Humboldt, AZ seeks 911 Call Takers who will answer emergency and nonemergency lines, confirm locations, and document information for dispatch.

You will use approved questions, input data into systems, relay incident details promptly, and assist distressed callers. Training and certification are required, and weekend or night shifts may apply. A high school diploma or equivalent and strong listening/typing/communication skills are expected.

Qualifikationen

• Employer requires a high school diploma or equivalent.
• Strong listening, typing, and communication skills are important.
• Candidates may be considered with dispatch exposure or customer service background.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Kenntnisse

Listening comprehension

Accurate typing

Clear verbal communication

Ability to follow procedures

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Regional 911 Intake Solutions in Humboldt, AZ seeks 911 Call Takers who will answer emergency and nonemergency lines, confirm locations, and document information for dispatch.

You will use approved questions, input data into systems, relay incident details promptly, and assist distressed callers. Training and certification are required, and weekend or night shifts may apply. A high school diploma or equivalent and strong listening/typing/communication skills are expected.