Emergency 911 Call Taker — 24/7 Dispatch Support

Regional 911 Intake Solutions; Wellton (AZ); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Wellton, AZ seeks an 911 Call Taker to handle emergency calls, verify locations, and document details for dispatch coordination. Training and certification enable pre-arrival instructions and prompt information sharing with the correct dispatch unit.

Candidates should have a high school diploma or equivalent. Strong listening, typing speed, and clear verbal communication are essential, with adherence to structured procedures and agency assessments.

Qualifications

• High school diploma or equivalent.
• Customer service/public safety experience helpful but not required for all vacancies.
• Strong listening, accurate typing, clear verbal communication, and following structured procedures.
• Assessments and minimum scores determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing

Verbal communication

Procedural adherence

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Wellton, AZ seeks an 911 Call Taker to handle emergency calls, verify locations, and document details for dispatch coordination. Training and certification enable pre-arrival instructions and prompt information sharing with the correct dispatch unit.

Candidates should have a high school diploma or equivalent. Strong listening, typing speed, and clear verbal communication are essential, with adherence to structured procedures and agency assessments.