Emergency 911 Call Taker – Start a Public Safety Career

Public Safety Dispatch Network; Amherst (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network seeks Amherst-based 911 Call Takers to handle emergency and nonemergency lines, confirm locations, and document details for dispatch coordination. Applicants should be ready to work rotating shifts in a potentially 24/7 environment.

Requirements include a high school diploma or GED, strong listening and typing skills, clear communication, and ability to follow structured procedures. Background checks and training are part of the process.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.

Skills

Customer service

Listening

Data entry

Education

High school diploma or GED

Tools

Dispatch software

Job description

Public Safety Dispatch Network seeks Amherst-based 911 Call Takers to handle emergency and nonemergency lines, confirm locations, and document details for dispatch coordination. Applicants should be ready to work rotating shifts in a potentially 24/7 environment.

Requirements include a high school diploma or GED, strong listening and typing skills, clear communication, and ability to follow structured procedures. Background checks and training are part of the process.