911 Call Taker - Start a Critical Public Safety Career

Public Safety Dispatch Network; Fitzwilliam (NH); Presencial; USD 38.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descripción de la vacante

Public Safety Dispatch Network in Fitzwilliam, NH seeks 911 Call Takers to handle emergency and nonemergency lines, confirm locations, collect callback data, and document details for responders. Callers receive instruction while dispatchers prepare appropriate aid.

Candidates should have a high school diploma; prior customer service or public safety experience helps, and strong listening, accurate typing, and clear verbal communication are essential. Training and certifications are required.

Formación

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.
• Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Conocimientos

Strong listening comprehension

Clear verbal communication

Accurate typing

Educación

High school diploma or equivalent

Herramientas

Call-processing software

Descripción del empleo

Public Safety Dispatch Network in Fitzwilliam, NH seeks 911 Call Takers to handle emergency and nonemergency lines, confirm locations, collect callback data, and document details for responders. Callers receive instruction while dispatchers prepare appropriate aid.

Candidates should have a high school diploma; prior customer service or public safety experience helps, and strong listening, accurate typing, and clear verbal communication are essential. Training and certifications are required.