911 Call Taker — Be the First to Help, 24/7

National Public Safety Careers; Town of Amenia (NY); Sur place; USD 42 000 - 66 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Continuing training

Résumé du poste

National Public Safety Careers is listing 911 Call Taker opportunities in Amenia, NY. The position involves answering emergency and nonemergency lines, confirming locations, and documenting details for dispatch coordination.

Successful candidates typically have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications are required for pre-arrival instructions and ongoing performance evaluations.

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support, or public safety experience is helpful.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Formation

High school diploma or equivalent

Description du poste

National Public Safety Careers is listing 911 Call Taker opportunities in Amenia, NY. The position involves answering emergency and nonemergency lines, confirming locations, and documenting details for dispatch coordination.

Successful candidates typically have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications are required for pre-arrival instructions and ongoing performance evaluations.