Emergency 911 Call Taker — Start Your Public Safety Career

Public Safety Dispatch Network; Mississippi; On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Public Safety Dispatch Network in Lawrence, MS seeks 911 Call Takers to handle emergency and non-emergency lines, verify locations, and document details for response teams. The role emphasizes accurate information entry and following established procedures.

Applicants typically require a high school diploma, strong listening and typing skills, and clear verbal communication. Some vacancies may accept applicants without dispatch experience. Roles may include rotating shifts and ongoing training.

Qualifications

• High school diploma or equivalent is commonly required.
• Customer service or call center experience is helpful; some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Call-processing software

Job description

Public Safety Dispatch Network in Lawrence, MS seeks 911 Call Takers to handle emergency and non-emergency lines, verify locations, and document details for response teams. The role emphasizes accurate information entry and following established procedures.

Applicants typically require a high school diploma, strong listening and typing skills, and clear verbal communication. Some vacancies may accept applicants without dispatch experience. Roles may include rotating shifts and ongoing training.