Emergency 911 Call Taker — Fast-Paced Public Safety Role

Public Safety Dispatch Network; Northampton (MA); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Public Safety Dispatch Network in Northampton, MA seeks 911 Call Takers to be the first point of contact for emergencies. You will answer calls, verify locations, gather caller details, and enter data into dispatch software, then forward information to the appropriate teams.

Candidates typically have a high school diploma, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures under pressure. Shifts may vary, including nights or weekends.

Qualifications

• High school diploma or equivalent required.
• Customer service, call-center, or public safety experience helpful.
• Strong listening and typing skills.
• Ability to follow structured procedures under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Accurate typing

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Northampton, MA seeks 911 Call Takers to be the first point of contact for emergencies. You will answer calls, verify locations, gather caller details, and enter data into dispatch software, then forward information to the appropriate teams.

Candidates typically have a high school diploma, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures under pressure. Shifts may vary, including nights or weekends.