Emergency 911 Call Taker – Critical Communications

National Public Safety Careers; Lyon Mountain (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

National Public Safety Careers in the United States is seeking an emergency 911 Call Taker to be the first point of contact when an emergency is reported. They ask focused questions, confirm where help is needed, and document information for coordinating response.

The role may involve rotating shifts, nights, weekends, holidays, and overtime. Applicants typically have a high school diploma and customer service experience; training and certification are provided.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre‑arrival instructions only within training and certification

Job description

National Public Safety Careers in the United States is seeking an emergency 911 Call Taker to be the first point of contact when an emergency is reported. They ask focused questions, confirm where help is needed, and document information for coordinating response.

The role may involve rotating shifts, nights, weekends, holidays, and overtime. Applicants typically have a high school diploma and customer service experience; training and certification are provided.