Emergency 911 Call Taker – Serve Citizens 24/7

National Public Safety Careers; Newmanstown (PA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is posting 911 Call Taker opportunities in Newmanstown, PA. These roles involve taking emergency and nonemergency calls, confirming locations, and recording details for dispatch teams.

Training and certification are required, with potential for shifts and overtime depending on staffing needs. Applicants should have a high school diploma or equivalent; previous customer service or public safety experience is helpful, though some vacancies accept applicants without

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers is posting 911 Call Taker opportunities in Newmanstown, PA. These roles involve taking emergency and nonemergency calls, confirming locations, and recording details for dispatch teams.

Training and certification are required, with potential for shifts and overtime depending on staffing needs. Applicants should have a high school diploma or equivalent; previous customer service or public safety experience is helpful, though some vacancies accept applicants without