Emergency 911 Call Taker — Join Critical First-Response Team

National Public Safety Careers; New Holland (Lancaster County); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks a 911 Call Taker for New Holland, PA. The role involves handling emergency and nonemergency calls, confirming locations, and gathering critical information to support dispatch.

Training and certifications govern the pre-arrival instructions you provide, with a focus on accuracy and patient safety. Applicants should have a high school diploma or equivalent, strong listening and communication skills, and the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent required or preferred.
• Strong listening comprehension and clear verbal communication.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High school diploma or equivalent

Job description

National Public Safety Careers seeks a 911 Call Taker for New Holland, PA. The role involves handling emergency and nonemergency calls, confirming locations, and gathering critical information to support dispatch.

Training and certifications govern the pre-arrival instructions you provide, with a focus on accuracy and patient safety. Applicants should have a high school diploma or equivalent, strong listening and communication skills, and the ability to follow structured procedures.