Emergency 911 Call Taker — Launch a Public Safety Career

National Public Safety Careers; East Smithfield (PA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks 911 Call Takers for opportunities in East Smithfield, PA. Responsibilities include handling emergency and nonemergency lines, verifying locations and caller information, and entering data into dispatch software.

Training and certifications are required, and candidates must meet agency-specific eligibility standards. Applicants should have a high school diploma or equivalent; prior customer service or public safety experience is helpful.

Qualifications

• High school diploma or recognized equivalent.
• Prior customer service or public safety experience may be helpful.
• Ability to follow structured procedures and complete assessments as required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s contact information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the dispatch function.

Education

High School Diploma

Job description

National Public Safety Careers seeks 911 Call Takers for opportunities in East Smithfield, PA. Responsibilities include handling emergency and nonemergency lines, verifying locations and caller information, and entering data into dispatch software.

Training and certifications are required, and candidates must meet agency-specific eligibility standards. Applicants should have a high school diploma or equivalent; prior customer service or public safety experience is helpful.