911 Emergency Call Taker — Fast-Paced Public Safety

Public Safety Dispatch Network; Earth (TX); Sur place; USD 35 000 - 55 000; Plein temps

Résumé du poste

Public Safety Dispatch Network in Earth, TX is seeking 911 Call Takers to handle emergency and nonemergency calls. You will verify incident locations, collect callback information, and document details in dispatch software, ensuring accurate, actionable data for responders.

Role requires strong listening and typing skills, clear communication, and strict adherence to established procedures. Training, background checks, and certifications are provided as part of the onboarding process.

Qualifications

• High school diploma or equivalent required; customer service or public safety experience helpful
• Strong listening comprehension and accurate typing
• Clear verbal communication and ability to follow structured procedures

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Connaissances

Active Listening

Typing

Verbal Communication

Procedural Compliance

Formation

High School Diploma

Outils

Dispatch Software

Telephone Headsets

Description du poste

Public Safety Dispatch Network in Earth, TX is seeking 911 Call Takers to handle emergency and nonemergency calls. You will verify incident locations, collect callback information, and document details in dispatch software, ensuring accurate, actionable data for responders.

Role requires strong listening and typing skills, clear communication, and strict adherence to established procedures. Training, background checks, and certifications are provided as part of the onboarding process.