Emergency 911 Call Taker — Public Safety Career

Public Safety Dispatch Network; Delano (MN); On-site; USD 40,000 - 55,000; Full time

Job summary

Public Safety Dispatch Network in Delano, MN seeks an 911 Call Taker to answer emergency and nonemergency lines, verify locations and caller information, and document incidents for dispatch coordination. You will work within structured procedures and training, with access to language resources as needed.

Successful candidates typically hold a high school diploma, demonstrate strong listening and typing skills, clear verbal communication, and the ability to follow established protocols in a

Qualifications

• Requires a high school diploma or equivalent.
• Strong listening and typing skills; clear verbal communication.
• Familiarity with call-taking procedures may be required.

Responsibilities

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller’s contact information.
• Use approved questions to assess urgency.
• Enter details into dispatch software.
• Forward information to the appropriate dispatch function.
• Provide pre-arrival instructions within training.
• Use language-access resources when needed.
• Follow established procedures.

Skills

Listening comprehension

Typing speed

Verbal communication

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Public Safety Dispatch Network in Delano, MN seeks an 911 Call Taker to answer emergency and nonemergency lines, verify locations and caller information, and document incidents for dispatch coordination. You will work within structured procedures and training, with access to language resources as needed.

Successful candidates typically hold a high school diploma, demonstrate strong listening and typing skills, clear verbal communication, and the ability to follow established protocols in a