911 Call Taker — Start a Critical Public Safety Career

Public Safety Dispatch Network; Fletcher (OK); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Fletcher, OK seeks 911 Call Taker opportunities. Call Takers are the first contact for emergencies, asking targeted questions, confirming locations, and documenting information for dispatch teams.

Typical duties include handling calls, verifying incident details, and entering data into dispatch software while coordinating with responders. A high school diploma is commonly required; strong listening, accurate typing, and clear communication are essential during

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures are important.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Strong listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Fletcher, OK seeks 911 Call Taker opportunities. Call Takers are the first contact for emergencies, asking targeted questions, confirming locations, and documenting information for dispatch teams.

Typical duties include handling calls, verifying incident details, and entering data into dispatch software while coordinating with responders. A high school diploma is commonly required; strong listening, accurate typing, and clear communication are essential during