Emergency 911 Call Taker — Fast-Paced Public Safety

Public Safety Dispatch Network; Hill City (SD); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in the United States seeks a 911 Call Taker to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document details for responders.

The role may require rotating shifts, nights, weekends, holidays, and overtime. A high school diploma, strong listening and typing skills, and clear verbal communication are essential, with training provided.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow procedures.
• Customer service experience is helpful but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency.
• Enter accurate details into dispatch software.
• Forward information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training.

Skills

Listening skills

Verbal communication

Typing accuracy

Customer service

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in the United States seeks a 911 Call Taker to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document details for responders.

The role may require rotating shifts, nights, weekends, holidays, and overtime. A high school diploma, strong listening and typing skills, and clear verbal communication are essential, with training provided.