Emergency 911 Call Taker: Quick Critical Response

Public Safety Dispatch Network; Jenks (OK); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

The Public Safety Dispatch Network in Jenks, OK is hiring 911 Call Takers to be the first contact for emergency callers. You will ask focused questions, verify locations, and document details for responders in a fast-paced center.

Successful applicants typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Some vacancies prefer prior customer service or dispatch exposure and may require agency-specific assessments and

Qualifications

• High school diploma or recognized equivalent required.
• Customer service or dispatch experience helpful but not always required.
• Assessments and certifications vary by hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into dispatch software.
• Forward incident information to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Utilize language-access and accessibility resources as needed.
• Provide authorized pre-arrival instructions only within training.

Skills

Active listening

Typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

The Public Safety Dispatch Network in Jenks, OK is hiring 911 Call Takers to be the first contact for emergency callers. You will ask focused questions, verify locations, and document details for responders in a fast-paced center.

Successful applicants typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Some vacancies prefer prior customer service or dispatch exposure and may require agency-specific assessments and