Emergency 911 Call Taker – Life-Saving Public Safety Role

Public Safety Dispatch Network; Crockett (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Public Safety Dispatch Network in Crockett, CA seeks a dedicated 911 Call Taker to handle emergency calls, confirm incident details, and document information for dispatch coordination. The role involves working with call-processing systems, following structured procedures, and providing essential pre-arrival instructions.

Training and certifications will guide the scope of responsibilities. Candidates typically have a high school diploma and strong listening, typing, and verbal communication

Qualifications

• Strong listening comprehension and clear verbal communication.
• Ability to type accurately while handling calls.
• Ability to follow structured procedures during emergencies.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Procedures

Education

High school diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Crockett, CA seeks a dedicated 911 Call Taker to handle emergency calls, confirm incident details, and document information for dispatch coordination. The role involves working with call-processing systems, following structured procedures, and providing essential pre-arrival instructions.

Training and certifications will guide the scope of responsibilities. Candidates typically have a high school diploma and strong listening, typing, and verbal communication