911 Call Taker — Lifesaving Communications Specialist

Public Safety Dispatch Network; Kurten (TX); Vor Ort; USD 42.000 - 52.000; Vollzeit

Zusammenfassung

Public Safety Dispatch Network in Kurten, TX seeks a 911 Call Taker to join a 24/7 operations team. You will listen to callers, document essential details, confirm locations, and log information in dispatch software.

Training and certification progress will be supported as you master approved procedures and escalation protocols. Applicants typically need a high school diploma and customer service experience; strong listening and typing skills are essential for handling stressful situations

Qualifikationen

• High school diploma or equivalent required.
• Customer service or call-center experience preferred.
• Strong listening and communication skills.

Aufgaben

• Answer incoming emergency calls and assign nonemergency lines.
• Confirm incident location and caller details.
• Ask focused questions to identify nature and urgency.
• Enter accurate details into call-processing software.
• Forward information to the appropriate dispatch function.
• Provide pre-arrival instructions within training.
• Assist callers with language-access and accessibility needs.

Kenntnisse

Customer service

Active listening

Typing accuracy

Calm under pressure

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Public Safety Dispatch Network in Kurten, TX seeks a 911 Call Taker to join a 24/7 operations team. You will listen to callers, document essential details, confirm locations, and log information in dispatch software.

Training and certification progress will be supported as you master approved procedures and escalation protocols. Applicants typically need a high school diploma and customer service experience; strong listening and typing skills are essential for handling stressful situations