Emergency 911 Call Taker — Calm, Precise Communicator

Public Safety Dispatch Network; Concord (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Concord to handle emergency and nonemergency lines, verify incident locations, and document details for dispatch teams. You will follow scripted questions and use dispatch software to relay information efficiently.

Applicants should have a high school diploma and may have prior customer service or public safety experience. Training and certification opportunities are part of the role, with rotating shifts and potential overtime.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, though some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Support distressed callers with essential questions and instructions.

Skills

Listening skills

Typing speed

Verbal communication

Structured procedures

Customer service

Public safety familiarity

Education

High school diploma

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Concord to handle emergency and nonemergency lines, verify incident locations, and document details for dispatch teams. You will follow scripted questions and use dispatch software to relay information efficiently.

Applicants should have a high school diploma and may have prior customer service or public safety experience. Training and certification opportunities are part of the role, with rotating shifts and potential overtime.