911 Call Taker – Emergency Communications Specialist

Regional 911 Intake Solutions; Crockett (VA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Job summary

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker in Crockett, VA to handle emergency and nonemergency calls. You will verify locations, collect caller data, and document details in dispatch software to support rapid response.

The role requires strong listening, accurate typing, and clear verbal communication. Training and certifications are provided; candidates may work various shifts including nights and weekends.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Customer service

Active listening

Typing

Verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker in Crockett, VA to handle emergency and nonemergency calls. You will verify locations, collect caller data, and document details in dispatch software to support rapid response.

The role requires strong listening, accurate typing, and clear verbal communication. Training and certifications are provided; candidates may work various shifts including nights and weekends.