911 Call Taker — Critical Public Safety Support

Public Safety Dispatch Network; Covington (OH); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training and certification support

Retirement contributions

Job summary

Public Safety Dispatch Network seeks a 911 Call Taker to receive emergency calls, verify locations, document details, and relay information to dispatch teams. The role emphasizes accurate typing, listening, and following established procedures to ensure public safety response quality.

Candidates should have a high school diploma; prior call-taking or customer service experience is helpful, though not always required.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Customer service or related experience is helpful, though some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network seeks a 911 Call Taker to receive emergency calls, verify locations, document details, and relay information to dispatch teams. The role emphasizes accurate typing, listening, and following established procedures to ensure public safety response quality.

Candidates should have a high school diploma; prior call-taking or customer service experience is helpful, though not always required.