Emergency 911 Call Taker — Critical Public Safety Role

Public Safety Dispatch Network; Paicines (CA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

Public Safety Dispatch Network seeks 911 Call Takers in Paicines, CA to handle emergency and nonemergency lines with care and accuracy. The role emphasizes precise information gathering, location confirmation, and timely data entry into dispatch systems.

Candidates should demonstrate listening skills, accurate typing, and clear verbal communication. Training, certification, and ongoing guidance are provided, with benefits linked to the employing agency.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension, accurate typing, and clear verbal communication essential.
• Experience in customer service or public safety is helpful but not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide guidance to callers within training and certification boundaries.

Skills

Active listening

Typing accuracy

Verbal communication

Customer service

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network seeks 911 Call Takers in Paicines, CA to handle emergency and nonemergency lines with care and accuracy. The role emphasizes precise information gathering, location confirmation, and timely data entry into dispatch systems.

Candidates should demonstrate listening skills, accurate typing, and clear verbal communication. Training, certification, and ongoing guidance are provided, with benefits linked to the employing agency.