Emergency 911 Call Taker – Life-Saving Communications

Public Safety Dispatch Network; Alden (MI); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Alden, MI to handle emergency and nonemergency calls, verify locations, and document essential information. Training and certifications are required for authorized pre-arrival instructions and access to dispatch software.

Applicants should have a high school diploma or GED and strong listening, typing, and verbal communication skills to follow structured procedures and support rapid response coordination with 24/7 operations.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension and accurate typing skills are essential.
• Clear verbal communication and the ability to follow structured procedures are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Follow structured procedures

Education

High school diploma or GED

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Alden, MI to handle emergency and nonemergency calls, verify locations, and document essential information. Training and certifications are required for authorized pre-arrival instructions and access to dispatch software.

Applicants should have a high school diploma or GED and strong listening, typing, and verbal communication skills to follow structured procedures and support rapid response coordination with 24/7 operations.