Emergency Call Taker: Answer Critical 911 Calls

Public Safety Dispatch Network; Town of Alden (NY); On-site; USD 42,000 - 65,000; Full time

Job summary

Public Safety Dispatch Network in Alden, NY seeks motivated 911 Call Takers to handle emergency and nonemergency calls. You will verify incident locations, collect caller information, and document details for dispatch teams awaiting next steps.

Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication. Training, certifications, and background checks are required; shifts may include nights and weekends.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening comprehension and accuracy in typing.
• Clear verbal communication and ability to follow structured procedures.
• Assessments and minimum scores are set by the hiring agency.
• Public safety or dispatch experience is a plus.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.

Skills

Active listening

Accurate typing

Clear verbal communication

Follow procedures

Education

High School Diploma or Equivalent

Job description

Public Safety Dispatch Network in Alden, NY seeks motivated 911 Call Takers to handle emergency and nonemergency calls. You will verify incident locations, collect caller information, and document details for dispatch teams awaiting next steps.

Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication. Training, certifications, and background checks are required; shifts may include nights and weekends.