Emergency Call Taker – 24/7 Public Safety Support

Public Safety Dispatch Network; Elwell (MI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training and certification

Job summary

Public Safety Dispatch Network in Elwell, MI seeks 911 Call Takers to answer emergency lines, verify locations, and relay critical information. You will work with dispatch software to document calls and coordinate response while following structured protocols.

Applicants should have a high school diploma and strong listening and typing skills, with good verbal communication. Training and certifications are provided as part of preparation.

Qualifications

• High school diploma or recognized equivalent required or preferred.
• Strong listening comprehension and clear verbal communication skills.
• Ability to follow structured procedures and work under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training.

Skills

Listening comprehension

Typing speed

Verbal communication

Customer service

Education

High school diploma

Tools

Dispatch software

Call-processing software

Job description

Public Safety Dispatch Network in Elwell, MI seeks 911 Call Takers to answer emergency lines, verify locations, and relay critical information. You will work with dispatch software to document calls and coordinate response while following structured protocols.

Applicants should have a high school diploma and strong listening and typing skills, with good verbal communication. Training and certifications are provided as part of preparation.