911 Call Taker – Start a Critical Emergency Career

Public Safety Dispatch Network; Adrian (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network seeks qualified 911 Call Takers in Adrian, MI to handle emergency and nonemergency lines with calm, precise questioning and data entry into dispatch software.

Successful applicants typically hold a high school diploma and demonstrate strong listening, typing, and clear verbal communication. Training and certifications are provided as part of the role, with shift work and overtime possible.

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service or public safety is helpful but not required.
• Strong listening comprehension, accurate typing, clear verbal communication.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers by guiding them with essential questions and instructions.
• Use language-access resources when needed.

Job description

Public Safety Dispatch Network seeks qualified 911 Call Takers in Adrian, MI to handle emergency and nonemergency lines with calm, precise questioning and data entry into dispatch software.

Successful applicants typically hold a high school diploma and demonstrate strong listening, typing, and clear verbal communication. Training and certifications are provided as part of the role, with shift work and overtime possible.