24/7 911 Call Taker — Emergency Communications Pro

Public Safety Dispatch Network; Rock (MI); On-site; USD 32,000 - 52,000; Full time

Job summary

Public Safety Dispatch Network in Rock, MI seeks 911 Call Takers to handle emergency and non-emergency calls, verify locations, and document details for responders. Training and certifications guide the delivery of pre-arrival instructions and accurate data entry into dispatch systems.

Successful candidates typically hold a high school diploma, possess strong listening and typing skills, and can follow established procedures. Background checks and assessments are part of the process.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and clear verbal communication.
• Accurate typing and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller details.
• Enter information into call-processing or dispatch software.
• Forward information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Education

High school diploma or equivalent

Strong listening and communication skills

Accurate typing

Ability to follow structured procedures

Job description

Public Safety Dispatch Network in Rock, MI seeks 911 Call Takers to handle emergency and non-emergency calls, verify locations, and document details for responders. Training and certifications guide the delivery of pre-arrival instructions and accurate data entry into dispatch systems.

Successful candidates typically hold a high school diploma, possess strong listening and typing skills, and can follow established procedures. Background checks and assessments are part of the process.