911 Call Taker - Critical Dispatch & Frontline Support

National Public Safety Careers; Lansing (MI); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking qualified individuals for 911 Call Taker positions in Addison, MI. These roles involve handling emergency and nonemergency lines, verifying locations, and documenting information for dispatch teams.

Training and assessments determine eligibility, with rotating shifts and potential overtime. Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear communication.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.
• Experience in customer service or public safety is helpful but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training.

Skills

Listening comprehension

Accurate typing

Verbal communication

Follow structured procedures

Education

High school diploma

Job description

National Public Safety Careers is seeking qualified individuals for 911 Call Taker positions in Addison, MI. These roles involve handling emergency and nonemergency lines, verifying locations, and documenting information for dispatch teams.

Training and assessments determine eligibility, with rotating shifts and potential overtime. Applicants should have a high school diploma or equivalent, strong listening skills, accurate typing, and clear communication.