911 Call Taker — Life-Saving Emergency Communications

Public Safety Dispatch Network; Alden (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Alden, KS seeks dedicated 911 Call Takers to listen, assess, and document crucial details during emergencies. You will work in a fast-paced environment handling calls and coordinating with dispatch teams.

Candidates should have strong listening and typing skills, and the ability to follow established procedures. Training and certifications are provided.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening skills and ability to follow structured procedures.
• Effective typing and clear communication under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers follow essential questions and instructions
• Use language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions within training

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Education

High school diploma or GED

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Alden, KS seeks dedicated 911 Call Takers to listen, assess, and document crucial details during emergencies. You will work in a fast-paced environment handling calls and coordinating with dispatch teams.

Candidates should have strong listening and typing skills, and the ability to follow established procedures. Training and certifications are provided.