Emergency 911 Call Taker & Dispatcher (24/7 Shifts)

National Public Safety Careers; Allen (MI); On-site; USD 32,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

National Public Safety Careers seeks a 911 Call Taker in Allen, MI. This role involves answering emergency and nonemergency lines, confirming locations, and entering data into dispatch systems. Training and certifications determine the scope of pre-arrival instructions.

Candidates should have a high school diploma or equivalent, strong listening, typing accuracy, and clear verbal communication. Some vacancies may require background checks and assessments.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Ability to follow structured procedures and complete assessments as required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers seeks a 911 Call Taker in Allen, MI. This role involves answering emergency and nonemergency lines, confirming locations, and entering data into dispatch systems. Training and certifications determine the scope of pre-arrival instructions.

Candidates should have a high school diploma or equivalent, strong listening, typing accuracy, and clear verbal communication. Some vacancies may require background checks and assessments.