Emergency 911 Call Taker - Fast-Paced Public Safety

National Public Safety Careers; Leonard (MI); Vor Ort; USD 32.000 - 46.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Zusammenfassung

National Public Safety Careers is seeking qualified candidates for 911 Call Taker opportunities in Addison, MI. This role involves handling incoming emergency calls, confirming incident details, and relaying information to dispatch teams.

Training and certification are prerequisites, with emphasis on accuracy and calm communication. Applicants should have a high school diploma or equivalent, and strong listening and typing skills.

Qualifikationen

• High school diploma or recognized equivalent required.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, and clear verbal communication required.
• Ability to follow structured procedures.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre‑arrival instructions only within training and certification.

Kenntnisse

Listening comprehension

Accurate typing

Verbal communication

Following procedures

Ausbildung

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Jobbeschreibung

National Public Safety Careers is seeking qualified candidates for 911 Call Taker opportunities in Addison, MI. This role involves handling incoming emergency calls, confirming incident details, and relaying information to dispatch teams.

Training and certification are prerequisites, with emphasis on accuracy and calm communication. Applicants should have a high school diploma or equivalent, and strong listening and typing skills.