911 Call Taker: Frontline Emergency Communicator

Public Safety Dispatch Network; Allendale Charter Township (MI); Sur place; USD 36 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Résumé du poste

Public Safety Dispatch Network in Allendale, MI seeks dedicated 911 Call Takers to join our public safety communications team. You will answer emergency and non-emergency lines, verify locations and caller information, and enter data into dispatch software to support rapid response.

Successful candidates will follow structured procedures, demonstrate strong listening and typing skills, and communicate clearly under pressure.

Qualifications

• Strong listening and comprehension to interpret caller information.
• Accurate typing and data entry into dispatch systems.
• Clear verbal communication with callers and team members.
• Ability to follow structured procedures under pressure.

Responsabilités

• Answer incoming emergency and non-emergency lines.
• Confirm incident location and caller contact details.
• Use approved questions to assess urgency and nature of the incident.
• Enter details into call-processing or dispatch software.
• Forward information promptly to the appropriate dispatch function.
• Calm distressed callers and instruct as trained.
• Use language-access resources when needed.
• Provide pre-arrival instructions within training and policy.

Connaissances

Listening skills

Typing accuracy

Verbal communication

Procedural follow-through

Formation

High school diploma or equivalent

Outils

Dispatch software

Description du poste

Public Safety Dispatch Network in Allendale, MI seeks dedicated 911 Call Takers to join our public safety communications team. You will answer emergency and non-emergency lines, verify locations and caller information, and enter data into dispatch software to support rapid response.

Successful candidates will follow structured procedures, demonstrate strong listening and typing skills, and communicate clearly under pressure.